Are you frustrated when you receive an email response that is incomplete or doesn’t address a question you asked? Do you waste a lot of time repeating the same requests over and over in your email? If you answered yes to those questions, you will probably relate to this story about one of my clients. …
Do you use technology to make it easier for clients to work with you? If you want to use technology to make it easier for your clients to work with you, start by identifying a pain point that clients experience and then try to find a way to use technology to relieve it. Here’s an …
Do you use technology to make it easier for clients to work with you? If you want to use technology to make it easier for your clients to work with you, start by identifying a pain point that clients experience and then try to find a way to use technology to relieve it. Here’s an …
In my last several videos I talked about how to limit interruptions from clients and colleagues, but what if the problem is really you? One of the ways you can be the problem is not sticking with your own communications policies. When you first start setting your communications policies, it can take time for your …
(Jump to video) Are unplanned phone calls interrupting your work? In this series of videos, I’ve been talking about distractions or interruptions and how they reduce your productivity and prevent you from focusing on your most important work. One of the most common distractions for lawyers is the telephone. I recommend that, whenever possible, you …
How do you deal with interruptions? In my last video I talked about keeping an interruption log to get a good idea of what interrupts you during your workday and how often. Today I’d like to talk about one source of those interruptions – your clients. Of course, your clients are important to you, and …
(Jump right to the video) How often are you interrupted at work? A 2018 study by the company RescueTime revealed that 98% of workers say they are interrupted at least a few times a day, and over 50% said that they were interrupted frequently throughout the day. Other studies show that when interrupted, it can …
Are your law firm invoices helping or hurting you? I’ve seen far too many legal bills that are confusing, disjointed, filled with abbreviations that are difficult to decipher or don’t contain enough information to understand what was done and what the client is actually paying for. Watch the video below (or scroll down if you …
Are you waiting for your clients to call or email you before you let them know what’s happening on their matter? Find out why this may result in clients not paying your bills on time in the video below, or scroll down to continue reading. If your clients are calling you for status updates, you’re …
Here’s another video in my series on how to talk to your clients about billing and fees. I’ve talked in previous videos about what to cover with clients during the initial consultation, but even if you’ve done a great job of covering the basics of your billing practices and how you set your fees during …
Do you like surprises? Everyone likes surprises – unless the surprise is a bill you weren’t expecting. The one thing clients hate more than anything is a surprise bill. If a client is surprised by a bill, it usually means you didn’t do a good job of communicating with your client about your fees, either …
Do your clients balk at your fees? Do you have to chase them down to pay your bills, only to have them argue about the charges? This is the first in a series of posts and videos about how to talk to your clients about fees. We’re starting with the initial consultation. Watch the video …
What do you do if a client questions your bill? Nobody likes it when a client questions their bill. It doesn’t feel good. It’s easy to get defensive and to feel as if the client is questioning your integrity. Don’t fall into that trap. Watch the video below, or scroll down to read on and …
How well do you manage your clients’ anxiety? Let’s face it, most of the time clients don’t come to see a lawyer when everything is great in their world. Usually, clients go to a lawyer when they’re in trouble, they’re facing some kind of problem, or they are facing challenging life circumstances. Even if a …
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