Do you have a client selection process? I recently did a series of videos about how to avoid or keep difficult or problem clients out of your law practice. We’ve talked about trusting your gut and identifying and making a list of those red flags that signal a client might not be the right fit …
If you have been in practice for any length of time, sooner or later you’re going to get stuck with a difficult client, or at least a difficult client conversation. Uncomfortable client conversations can arise for multiple reasons. Sometimes those reasons have more to do with the client than with the lawyer – but not …
Have you ever had a difficult client – a client who questions everything you do, thinks they you’re your job better than you do, don’t pay their bills on time, fight you on your fees, constantly complain, don’t listen to your advice, or who just don’t “feel right” to you? I’ve been talking about spring …
Spring is in full swing and this time of year always gives me an urge to clear things out and to take stock. But for me, that spring cleaning process is more than just decluttering and reorganizing. It’s also a time for me to reassess what I’m doing in my business, what worked and what …
Are you falling into the comparison trap? Are you measuring your progress or your career by what other attorneys say about themselves and their practices on social media, on their websites, or at networking events? If so, you’re doing yourself a disservice. Here’s why. Don’t Believe Everything You Hear (or See, or Read) You might …
It’s spring cleaning time! When we have too much clutter – both physical and digital – it wastes time and energy. This is a great time to clean up your office and desk space so you can focus on the work in front of you. While you’re at it, give your screen and keyboard a …
How consistent are the messages your team receives from leadership? Is Your Firm Leadership Sending Mixed Messages? Recently, a law firm partner posted on social media advising associates to be honest with partners about their capacity to take on new work, assuring them that it wouldn’t hurt them when it came time to make the …
Do you wish you could make old email messages magically disappear? Actually, you can. You just need to do some advance planning. If you have whole categories of email messages that you don’t want to delete immediately, but that you don’t want to retain indefinitely either, (for example, email newsletters you receive regularly), you can …
Do you use technology to make it easier for clients to work with you? If you want to use technology to make it easier for your clients to work with you, start by identifying a pain point that clients experience and then try to find a way to use technology to relieve it. Here’s an …
Do you use technology to make it easier for clients to work with you? If you want to use technology to make it easier for your clients to work with you, start by identifying a pain point that clients experience and then try to find a way to use technology to relieve it. Here’s an …
What’s your New Year’s resolution? It’s that time of year again, when everyone wants to know what your New Year’s resolution is. I’m not a big fan of New Year’s resolutions. There’s too much pressure around them. People think they need to set a big, lofty goal for the new year, but statistics show that …
In my last few articles/videos I’ve been talking about managing your to-dos or task list. We’ve talked about getting everything out of your head and then categorizing all of the tasks on your list and determining how those tasks get triggered, or how those tasks come about. Now let’s talk about how to use that …
How are you capturing all of the tasks you need to complete? In my last video, I talked about getting everything out of your head – essentially doing a “brain dump” of all of the things you have to accomplish. At some point, you’ll need to prioritize all of these to-dos and get them into …
To focus on your most important work, it is crucial to be able to minimize distractions and interruptions. In my last video, I talked about how trying to remember all of the things you have to do distracts you from what you should be focusing on at the time. Expending all of that mental energy …
The bad news is there’s no ‘easy’ way to set fees. The good news is that if done right, your fees can be a real selling point. [Note: This post was originally published in September 2012 – over 10 years ago – and yet the same conversations around billing and fees continue to occur in …
Are you often distracted at work? Do you interrupt yourself in the middle of an important project because you suddenly remembered something else that you need to do? In this video series, we’ve been talking about distractions and interruptions. Sometimes those distractions and interruptions are external – they come from someone else. Other times those …
Are you choosing the wrong time of day for focused work? In this series of posts and vidoes, we’ve been talking about interruptions and how to manage them. In my last video, I talked about when you are the source of your own interruptions – when you allow yourself to become distracted and get pulled …
Are you the source of your own interruptions? In this series of videos, I have been talking about how to limit interruptions. We’ve talked about limiting interruptions from clients and colleagues, setting and sticking to a communications policy, and not taking unplanned phone calls. Those are all external interruptions – interruptions that come from other …
Who interrupts you at work? In my last couple of videos, I talked about how lawyers can prevent interruptions from clients by setting a communications policy and not taking unplanned telephone calls. But what happens when the interruption comes not from clients, but from inside your own organization? Do any of these interruptions sound familiar? …
Are you more focused on an employee’s skill level before you hire them than you are once they are working for you? In my experience, when law and other professional services firms are seeking to hire, they are looking for candidates with a specific set of skills. But with the rapid pace of change in …
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