Are your law firm invoices helping or hurting you? I’ve seen far too many legal bills that are confusing, disjointed, filled with abbreviations that are difficult to decipher or don’t contain enough information to understand what was done and what the client is actually paying for. Watch the video below (or scroll down if you …
Are you waiting for your clients to call or email you before you let them know what’s happening on their matter? Find out why this may result in clients not paying your bills on time in the video below, or scroll down to continue reading. If your clients are calling you for status updates, you’re …
Here’s another video in my series on how to talk to your clients about billing and fees. I’ve talked in previous videos about what to cover with clients during the initial consultation, but even if you’ve done a great job of covering the basics of your billing practices and how you set your fees during …
Do you like surprises? Everyone likes surprises – unless the surprise is a bill you weren’t expecting. The one thing clients hate more than anything is a surprise bill. If a client is surprised by a bill, it usually means you didn’t do a good job of communicating with your client about your fees, either …
Do your clients balk at your fees? Do you have to chase them down to pay your bills, only to have them argue about the charges? This is the first in a series of posts and videos about how to talk to your clients about fees. We’re starting with the initial consultation. Watch the video …
What do you do if a client questions your bill? Nobody likes it when a client questions their bill. It doesn’t feel good. It’s easy to get defensive and to feel as if the client is questioning your integrity. Don’t fall into that trap. Watch the video below, or scroll down to read on and …
Are you happy with your firm’s cash flow? Your billing and collections practices can have a major impact on your law firm’s cash flow. Here are five ways to improve them to make cash flow more consistent. (Watch the video, or read more below): Have Frank Conversations with Clients About Billing – No one likes to …
Clients can easily become dissatisfied when they don’t understand the lawyer’s fees or billing practices. Lawyers lose money when they fail to capture their time properly and do not approach billing and invoicing from the client’s perspective. Improper billing practices and poor client communication surrounding fees can result in ethics complaints. But by making a …
Are you afraid to use alternative fee arrangements in your practice because you’re worried about scope creep? Or are you currently using alternative fees yet struggling with clients who keep asking for more work but don’t want to pay additional fees? Find out how you can prevent or eliminate scope creep when using alternative fees.
On December 17, 2019, I’ll be presenting a webinar based on my recent article in the ABA Law Practice Division’s Law Practice magazine, entitled, Combating Scope Creep with Alternative Fee Arrangements. More details and registration information coming soon.
I had an article appear in the October issue of the New York State Bar Journal entitled, “What Should Your Engagement Agreement Include?” Read it here or click on the link below the images to see the full article. What Should Your Engagement Agreement Include – NYS Bar Journal October 18 Reprinted with permission from: …
This post contains affiliate links. If you click through, I may receive a small commission (at no cost to you). One of the biggest hassles of being a solo or small firm lawyer is dealing with billing issues including tracking time (if billing by the hour), generating invoices, tracking payments, following up on late payments, generating …
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