Are you frustrated when you receive an email response that is incomplete or doesn’t address a question you asked? Do you waste a lot of time repeating the same requests over and over in your email? If you answered yes to those questions, you will probably relate to this story about one of my clients. …
Do you use technology to make it easier for clients to work with you? If you want to use technology to make it easier for your clients to work with you, start by identifying a pain point that clients experience and then try to find a way to use technology to relieve it. Here’s an …
In my last several videos I talked about how to limit interruptions from clients and colleagues, but what if the problem is really you? One of the ways you can be the problem is not sticking with your own communications policies. When you first start setting your communications policies, it can take time for your …
How do you deal with interruptions? In my last video I talked about keeping an interruption log to get a good idea of what interrupts you during your workday and how often. Today I’d like to talk about one source of those interruptions – your clients. Of course, your clients are important to you, and …
(Jump right to the video) How often are you interrupted at work? A 2018 study by the company RescueTime revealed that 98% of workers say they are interrupted at least a few times a day, and over 50% said that they were interrupted frequently throughout the day. Other studies show that when interrupted, it can …
Are your law firm invoices helping or hurting you? I’ve seen far too many legal bills that are confusing, disjointed, filled with abbreviations that are difficult to decipher or don’t contain enough information to understand what was done and what the client is actually paying for. Watch the video below (or scroll down if you …
Do your clients balk at your fees? Do you have to chase them down to pay your bills, only to have them argue about the charges? This is the first in a series of posts and videos about how to talk to your clients about fees. We’re starting with the initial consultation. Watch the video …
How well do you manage your clients’ anxiety? Let’s face it, most of the time clients don’t come to see a lawyer when everything is great in their world. Usually, clients go to a lawyer when they’re in trouble, they’re facing some kind of problem, or they are facing challenging life circumstances. Even if a …
Do you have the wrong clients in your law practice? Watch the video below to see what you should do if you have the wrong clients in your law practice, and keep reading for more detail. It’s the start of the second quarter of 2021 as I record this video, so it’s a good time …
Are you ready to fire some clients? In a previous video, I challenged you to take a look at your client list and see if it’s time for you to fire some of your worst clients. But how do you do that without creating a bigger problem? When you have a difficult client and you feel that the relationship is beyond …
In my last few posts/videos, I’ve been talking about firing bad clients. But how do you keep those bad clients out of your practice in the first place? Pay attention to your gut. I can’t tell you how many times I’ve been talking to a lawyer who is trying to get out of a bad …
On December 17, 2019, I’ll be presenting a webinar based on my recent article in the ABA Law Practice Division’s Law Practice magazine, entitled, Combating Scope Creep with Alternative Fee Arrangements. More details and registration information coming soon.
I had an article appear in the October issue of the New York State Bar Journal entitled, “What Should Your Engagement Agreement Include?” Read it here or click on the link below the images to see the full article. What Should Your Engagement Agreement Include – NYS Bar Journal October 18 Reprinted with permission from: …
10 Questions to Ensure that Your Website Attracts Clients Are your clients described on your site? Can your clients ‘see’ themselves anywhere on your site? Is there sufficient detail so that clients will read it and say, ‘that’s me’? Does your site include testimonials from representative clients, or case studies of typical matters you handle …
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